FAQs

 

FREQUENTLY ASKED QUESTIONS


Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from us.

How do I track my package?

You can track your package using your order number and email address by going to the *Track My Order* section on our website.

What are the shipping times for your products?

We do our best to ship your order within 24 hours, sometimes this time can reach 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 business days. (Depending on the period, the promotions, and the transport service)

Is the delivery free?

It depends on several factors (Promo, periods, etc.). If delivery is free, we will post it on our website.

Do you deliver anywhere in the world?

Currently, we deliver mainly in Europe and North America. Please check the list of countries available for delivery when placing your order.

Where do we ship your product from?

Our offices are located in France. Our international warehouse is located in China. However, following our recent development, we are planning to launch our next collections from a warehouse in France, which will allow us to deliver in France within 7 days.

I did not receive all the items in my order, what happens?

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do about it?

We are sorry to hear that. Just send us a message via the contact form on the website, by email or by chat and we will send you a similar replacement item as soon as possible.

What is the quality of the products you offer?

Our items are carefully made by professionals, we focus on the quality of materials to create quality items.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

How do I return a product?

For any information request, contact us on our support: support@xtended.fr

If you would like more information about returns please refer to our Return Policy.

Are return shipping costs covered?

All return shipping costs and other charges are the responsibility of the customer.

Can I request a refund for the product?

You can submit a refund request through our support: support@xtended.fr